How does one become an ambassador? For US ambassador to Canada David Cohen, it depends on what kind of ambassador you are – and yes, there are different types. And there is more to being an ambassador than simply diplomacy; it is also about maintaining a high-morale team that is proud to represent the United States and facilitate trade between American and Canadian companies.

Dialogue is a tricky thing. It’s not just the exchanging of words: it is the sharing of ideas. On the surface, that sounds straightforward – until you realize it is a complex interplay of thoughts, agendas, emotions and competing interests, to name but a few.